Delivery & Freshness

How We Keep Your Treats Fresh ❄️

Because Luno treats are made from 100% natural meat and fats with zero preservatives, they are perishables—just like the food in your own fridge.

The Cold Chain Guarantee

We take great care to ensure your order arrives in perfect condition.

Ice Packs: Every order is packed with frozen gel packs to maintain a safe temperature during transit.

Next Day Delivery: We use DPD/Royal Mail Tracked 24 to get them to your door fast.

Shipping Schedule

To prevent orders sitting in a depot over the weekend, we only dispatch orders Monday – Thursday.

Orders placed Friday – Sunday will be dispatched on Monday.

When It Arrives

Please unpack your order as soon as you receive it!

Marrow Melts: Put straight into the freezer.

Tallow Chews: Fridge (for a soft chew) or Freezer (for a hard chew).

Bone Broth Biscuits: Fridge